Support

Use the troubleshooting guide for common Jira configuration and permission problems. If the problem remains, send support enough context to reproduce it without including confidential issue content.

What to check first

Most support requests trace back to Jira configuration rather than the app. Before you write, confirm that the project is a Jira Software project, that you can edit issues in it, and that the Releases and Sprints features are enabled. The troubleshooting guide covers each of these checks in more detail.

Quick Links

• Moving to Advanced Story Maps — move from Story Maps without recreating your maps.
• Common Issues & Questions — check missing controls, permissions, fields, sprints, and releases.
• Privacy Information — understand how the app handles data.
• End User License Agreement — review the terms and conditions.

Need More Help?

Contact support@realigned.io and include:

• the app edition and hosting type;
• the Jira project type and the page where the problem occurs;
• the steps you took and the result you expected;
• the exact error message, if one appears;
• a screenshot with sensitive issue data removed.

Do not send passwords, API tokens, or confidential issue descriptions.